I have forgotten my login password

If you have forgotten your login password, you can reset your login password through the following simple steps:

  1. In the software client's login screen, click the "Forgot password?" link.
  2. A web page will be opened in the web browser which then prompts you to enter your e-mail address that you used during the creation of your account. After entering your e-mail address, click the "Send Password Reset Confirmation E-mail" button.
  3. Look in your e-mail inbox for an e-mail regarding confirmation on resetting your account password from Backpulse. Click the URL found in the e-mail and a web page will open and guide you on setting up your new password.


Note: For "Data Password", please be careful that you cannot reset or change it if you have forgotten.


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